General terms and conditions of business
General Terms and Conditions (GTC) – Homely Escape
1. Scope
These terms and conditions apply to all contracts for the temporary provision of furnished holiday apartments for accommodation and all related services provided by Homely Escape (hereinafter referred to as "Provider").
2. Contracting parties
The contract is concluded between:
Homely Escape GmbH
Adolf-Manns-Str. 9, 58454 Witten
info@homely-escape.de
+49 6039 4689690
and the booking guest.
3. Conclusion of contract
Bookings can be made via the website, booking platforms (e.g. Airbnb, Booking.com) or directly with the provider.
A binding contract is formed upon receipt of the booking confirmation. By booking, the guest acknowledges these terms and conditions and the house rules.
4. Services
The provider offers furnished accommodation for short-term use.
The specific features are detailed in the respective property description.
Additional services (e.g. parking, late check-out, extra beds) are only included in the contract if explicitly booked.
5. Prices and Payment
All prices include the applicable statutory value added tax.
Payment is processed according to the booking channel:
- via platforms (Airbnb, Booking etc.)
- or directly via the provider (e.g. Stripe, bank transfer)
Additional services may be charged separately.
6. Arrival and Departure
Check-in and check-out times are as specified.
Earlier arrival or later departure is only possible subject to availability and at an extra charge.
An additional fee may be charged for late departures.
7. Use of the accommodation
The accommodation may only be used for residential purposes.
Subletting or transferring the property to third parties is not permitted.
The maximum number of people must not be exceeded.
8. Withdrawal / Cancellation
The following cancellation policy applies to direct bookings made through this website:
up to 5 days before the arrival date: 0 % of the agreed price
5–1 day before the arrival date or no-show: 100 % of the agreed price
Cancellations must be made in writing.
For bookings made through a portal, the cancellation policy stated there applies.
Individual cancellation policies may be agreed upon for direct bookings.
9. Guest's Liability
The guest is liable for all damage to the accommodation or its furnishings caused by him or his fellow travelers.
Damage must be reported immediately.
In case of loss of keys or access systems, the guest shall bear the resulting costs.
10. Liability of the provider
The provider is only liable for damages resulting from intentional or grossly negligent breach of duty.
No liability is accepted for items brought onto the premises.
11. Force Majeure
If accommodation cannot be provided due to force majeure (e.g. natural events, official orders), there is no entitlement to compensation.
12. Termination
The provider is entitled to terminate the contract without notice if:
- significant violation of house rules
- the accommodation is being misused
- public order is disturbed
In this case, there is no entitlement to a refund.
13. Data Protection
Personal data is processed in accordance with the privacy policy on the website.
14. Final Provisions
German law applies.
Should individual provisions be invalid, the validity of the remaining provisions shall remain unaffected.
